How should I pack my return shipment?

Products must always be returned in their original packaging. If you use other packaging to return products, this will have a negative impact on their value.

You must also make sure that any items you return are securely padded and packaged.
Check the following:

  • Use the packaging that the product was delivered in, as this will ensure that it is firmly fixed in place.
  • Make sure there are no loose items in the box, as there is a risk that they may scratch the product.

You bear the risk for the shipment/the goods until we receive them.

We recommend that you save the mail receipt and, if appropriate, the track & trace number in the event of damage during transport.